Support Center for OpenCart

* Support Center for OpenCart

A complete ticketing system to handle customer inquiries professionally

* Looking for a professional way to communicate with your customers?
* Need a ticket system inside your store to track questions, issues, and responses?
* Here is the perfect solution: the Support Center lets you manage tickets directly from your OpenCart dashboard!

* Key Features

✅ Complete Ticketing System
Customers can create new tickets, and your support team can track and respond to them via the admin panel.

✅ Smart Ticket Statuses
Each ticket has a clear status:

* Open
* Processing
* Closed

✅ Automatic Email Notifications
Instant alerts are sent when:

• A new ticket is opened

• The admin replies

• The status is updated

✅ Attachment Support
Customers and admins can upload files (PDF, PNG, JPG, ZIP...) up to 10MB, with secure preview and download.

✅ Full Admin Dashboard
Admin page includes:

• View all tickets

• Filter by status

• Open, edit, delete tickets

• Replies + attachments

✅ Customer Panel
Dedicated page for logged-in customers to:

• View open and closed tickets

• See replies and attachments

• Create new tickets easily

✅ Permission Management
Control who can access or manage tickets (Admin – Staff – Supervisor).

✅ Multi-language Support
Supports three default languages:

* Arabic
*English
* Turkish (can be extended)

✅ Seamless OpenCart Integration

• Compatible with OpenCart 3.0.3.x

• Easy installation via OCMOD

• No core file modifications

* Screenshots

• Ticket creation form

• Ticket view page

• Admin panel

• Email notification

* What's Included?

• Ready-to-install OCMOD file

• Language files (ar / en / tr)

• Auto-created database tables

⚙️ System Requirements

• OpenCart 3.0.3.6 or higher

• PHP 7.3+

• File upload permission

• SMTP enabled for email alerts

???? Dedicated Support

If you encounter any issues or need custom modifications – we're here to help.